20 bet Privacy Policy

When you register an account with 20 bet, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals accurately. When you use our platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players in the Philippines. We do not collect any personal information beyond what is reasonably necessary for the purposes described in this Privacy Policy.

The personal data we collect is used primarily to create and manage your 20 bet account, process your transactions, and deliver the gaming services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Your identity and financial information is used to comply with our obligations under Philippine anti-money laundering regulations and responsible gaming requirements. We may use aggregated, anonymised data to analyse platform performance, understand player behaviour, and improve our game offerings and user interface. If you have opted in to receive promotional communications, we may use your email or mobile number to inform you about relevant offers, bonuses, and VIP programme updates. You may withdraw your consent to marketing communications at any time by contacting our support team at [email protected].

20 bet does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event that 20 bet undergoes a business restructuring or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always notify you of any material change in how your data is handled as a result of such an event.

Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as login and account management. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this data is always anonymised before analysis. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to the main gaming features. By continuing to use the 20 bet platform after being informed of our cookie practices, you consent to the use of cookies as described in this section.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering record-keeping obligations. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention schedule. If you believe your account data has been compromised, please contact us immediately at [email protected] so we can take prompt action to protect your information.

As a player based in the Philippines, you are entitled to certain rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information held by 20 bet. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or incomplete information. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you wish to exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. For further information about your data protection rights in the Philippines, you may also refer to the National Privacy Commission at privacy.gov.ph.